If you’re running a dental office, you know how busy the front desk can get. That’s where we come in. At Unique’s Dental Scheduling service, we handle scheduling with the care and professionalism your patients expect — and the efficiency your team needs. You have questions, and we have the answers.
1. Who exactly is answering our phones?
All calls are handled by trained, U.S.-based scheduling professionals who understand dental practices. These aren’t generic call center reps — they know the lingo, the flow, and how to make patients feel at ease.
“I’ve worked with numerous other call services, and you are the best by far. Thank you!”
Dr. Sidra Yaseen
Nayaug Family Dental
2. Can you schedule directly in our system?
Yes! We schedule directly in your practice management system just like your in-office team would. Integration and real-time scheduling are built into the way we work — no syncing delays, just accuracy.
Curious on if we work with your scheduling software? Contact us!
3. Do you offer coverage after hours or on weekends?
We do. Whether it’s overflow during your busiest hours or full support when your office is closed, we’re here to ensure no patient call goes unanswered. Learn more about our flexible scheduling coverage.
Our team answers call at the following times, so your office is available, even after everyone has gone home.
- 7am until 10pm (ET) Monday – Friday
- 8am until 8pm (ET) Saturday
“Unique has been a valuable asset to help grow my practice… The ability to have patients schedule during off hours and on weekends allows us to gain new members of our dental family.”
Dr. Jeremy L. Fairbourn
Fairbourn Family Dentistry
4. How will this improve the patient experience?
Patients want fast, friendly, and frustration-free service — and that’s what we deliver. Calls are answered quickly by knowledgeable professionals, and appointments get booked in real time. We can answer patient questions, schedule them, or take care of any other inquiries like insurance and treatment options.
The result? Happier patients, fewer missed opportunities, and more time for your in-office team to focus on in-person care. Check out this case study on how we improved the patient experience for a practice in Tennessee.
5. Is it HIPAA-compliant?
Yes. We’re fully HIPAA-compliant and take privacy seriously. Your patients’ data is secure, and every call is handled with care and professionalism. Our commitment to security is non-negotiable. Learn more about our commitment to transparency.
6. What does the setup process look like?
It’s fast and easy. We walk you through everything — from scheduling rules to tone of voice — and most practices are fully set up within a few days. Here’s how it works.
Ready to Simplify Scheduling?
Whether your office is struggling to keep up with call volume or just wants to improve service without adding to your team’s workload, Unique is here to help. Our Dental Scheduling service is designed to be a seamless extension of your practice — helping you grow while maintaining the high-quality care your patients expect. Have any other questions? We can answer those, too.
Want to see it in action? Schedule a demo and discover how Unique can make missed calls and patient hold times a thing of the past.