At Unique Dental Scheduling, we understand that behind every call is a patient—and behind every patient is an opportunity to grow your practice. That’s why we do more than answer phones and schedule appointments—we track, report, and analyze everything we do, so your team has a clear picture of what’s working, what isn’t, and where to improve.
More than getting great customer service, your practice is getting great insights. Take a look at the reports and benefits your practice can look forward to-
Real-Time Call Data—Available 24/7
All call activity is logged and accessible through your dedicated UDS client portal, anytime you need it. In real time, you can view:
- Caller Types: Know whether your calls are coming from new patients, current patients, or non-patients.
- Call Outcomes: Calls are tagged with outcomes like appointments scheduled, unable to schedule, insurance not accepted, voicemail, and more.
- Date and Time of Calls: Spot trends in volume and performance by day and hour.
- Recordings: All calls are recorded and archived for playback, quality assurance, and staff training.
This foundational data offers transparency and accountability every day of the week.
Monthly Performance Summary
Each month, practices receive a full call performance summary with their invoice. This includes:
- Total Call Volume: Know how many calls UDS handled on your behalf.
- Average Handle Time: See how long each interaction took.
- Appointments Scheduled: Track how many appointments were booked—especially new patient appointments.
- Heat Map of Call Activity: Visualize peak times during the day or week to identify trends.
- Call Outcome Charts: See how every call was categorized and resolved, from scheduling success to declined appointments.
This report not only supports operational planning—it helps you understand the ROI you’re getting.
Weekly Summary Reports
We also provide weekly reports that give a concise, snapshot-style look at your practice’s phone performance. Each report includes:
- Billable Calls and Caller Type Breakdown: Separate new patient calls from existing ones.
- Appointments Booked: With breakdowns by patient type.
- Answer Rate: See the percentage of answerable calls successfully handled.
- Day-by-Day Graphs: Track how your call volume and appointment scheduling fluctuate throughout the week.
These insights help practices stay agile and spot performance trends as they emerge.
Decline to Schedule Summary Reports
Understanding why patients choose not to schedule can be just as valuable as the appointments you book. Our monthly “Decline to Schedule” report shows:
- Decline Tags and Categories: From insurance issues to scheduling conflicts, see exactly why calls didn’t result in appointments.
- Call Counts by Reason: Identify recurring obstacles that your front desk or marketing may be able to address.
This data helps you adapt business practices, fine-tune patient outreach, or make informed changes to scheduling policies.
Daily Call Digest
For practices looking for day-by-day clarity, the Daily Call Digest delivers an at-a-glance breakdown of call activity:
- Inbound and Outbound Call Totals
- Appointments Made (New Patient, Recall, Modified)
- Voicemail, Minutes, and Abandons
- Quick Abandons (under 8 seconds)
This is ideal for high-volume practices that want to monitor activity and outcomes more closely between weekly or monthly reports
Turn Data Into Decisions
At UDS, we believe great scheduling should come with great insights. Our reporting suite empowers practices to do more than just keep up with the phones—it helps them grow smarter, faster, and more efficiently.
If you’re a current client, reach out to your account manager to request additional reports or walkthroughs. And if you’re exploring UDS for your practice, let us show you how actionable data can drive real results.