SMS Help

Smartphone showing a DentalScheduling.com SMS customer support conversation

SMS Support Help

Questions about Unique Integrated Communications’ SMS customer support service?

Getting Started

To reach our customer support team via SMS, simply text your message to our toll-free number. We’ll respond to your inquiry as quickly as possible during business hours.

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CST
Messages sent outside these hours will be responded to during the next business day.

What You Can Use SMS For

Our SMS support channel is designed for customer service inquiries, including:

  • Questions about services or features
  • Scheduling or rescheduling appointments
  • Reporting technical issues
  • General account inquiries
  • Requesting assistance or clarification

SMS Commands

HELP

Reply with “HELP” to receive support instructions and information about how to reach our customer service team.

STOP

Reply with “STOP” to unsubscribe from SMS communications. You will no longer receive text messages from Unique Integrated Communications. A confirmation will be sent within 24 hours. You can always re-opt-in by texting us again.

Frequently Asked Questions

Q: Will I be charged for sending SMS messages?

A: Standard message and data rates may apply based on your wireless carrier’s plan. Charges depend on your cellular provider and your service plan. We recommend contacting your carrier for specific rate information. Unique Integrated Communications is not responsible for charges imposed by your wireless provider.

Q: How long does it take to get a response?

A: We aim to respond to all messages during business hours (Monday–Friday, 9 AM–5 PM CST). Messages received outside business hours will be responded to during the next business day. Response time may vary depending on inquiry complexity and support volume.

Q: Is my information secure?

A: Yes. We take data security seriously and implement industry-standard protections to safeguard your personal information. Please review our Privacy Policy for details on how we collect, use, and protect your data.

Q: What information do I need to provide?

A: Provide enough detail about your inquiry so our team can assist you effectively. This may include your account information, a description of your issue, or the details of your request. We’ll ask for clarification if needed.

Q: Can I use SMS for urgent issues?

A: SMS is best for non-urgent customer service inquiries. If you have an urgent issue that requires immediate attention, please call our main support line for faster assistance.

Q: How do I unsubscribe from SMS messages?

A: Reply “STOP” to any message from us. You will receive a confirmation within 24 hours. If you change your mind, you can re-opt-in by texting us again.

Q: What if I don’t receive a response?

A: If you don’t receive a response within 24 business hours, please reach out to us via our website at dentalscheduling.com or email [email protected]. There may have been a technical issue preventing your message from reaching us.

Q: Is SMS available on all devices?

A: SMS works on all phones that can send and receive text messages, including smartphones and standard mobile phones. However, some carriers or devices may have limitations. Contact your wireless carrier if you experience issues.

Privacy & Data Protection

Your privacy is important to us. By using our SMS service, you consent to:

  • Collection of your phone number and message content
  • Use of this information to respond to your inquiries
  • Storage of communication records for business and legal purposes

We do not sell, share, or use your information for marketing purposes. Please review our Privacy Policy and Terms & Conditions for complete details.

Tips for Best Experience

1. Be Specific

Provide clear, detailed information about your inquiry so our team can assist you efficiently.

2. Keep Messages Conversational

SMS is a chat-like channel. Feel free to ask follow-up questions or request clarification.

3. Use Standard Messaging Hours

For faster responses, text during business hours (Monday–Friday, 9 AM–5 PM CST).

4. Check Your Signal

Ensure you have good cellular signal for reliable message delivery.

5. Save Our Number

Save our toll-free number in your contacts for easy access in the future.

Still Need Help?

If you have questions not answered here, you can reach us:

Important Legal Information

By using our SMS customer support service, you agree to our Terms & Conditions and acknowledge that you have read our Privacy Policy.

This SMS channel is for customer support inquiries only and is not intended for marketing or promotional messages. By initiating contact with us via SMS, you explicitly consent to receive responses via text message.