In her Washington Post article from January 2, 2015, author Naomi S. Baron argues that “Voicemail is dying” and explains just how outdated the medium is becoming. This is something that the younger generation of Americans have known a while and you might have experienced as well when you received a call from someone asking, “Did you call?” or “What did you need” just a few minutes after you left them a voicemail.
In a culture where voicemail is becoming obsolete, depending on a patient leaving a message can be a risky proposition. This is something that UIC knows all too well, which is why our UIC Answers service is there for you to make sure that when a patient calls, they get the service they need. The value of a new patient is too import to risk on hoping they leave a message and then you can get a hold of them the next day without an extended game of telephone tag.
Don’t let the fact that voicemail is dying hurt your patient service and in turn profit margin. You have done the hard part in getting the patron to call your office – now just make sure you pick up the phone and answer.