Dental Slow Pay & Collections Support
Cash flow is always vital to business success. Making sure that payments are received in a quick and timely manner is critical. Some customers might need just a little bit more engagement to pay their outstanding amounts. Unique’s Gentle Nudge approach to communicating with your slow-pay accounts is a proven approach to maintaining positive customer relationships, while securing the revenue you are due. We understand that some jobs – while vital – can be a drag on staff morale and requires constant reminders and follow-up. Let Unique take that off your staff’s plate and provide you with the peace of mind to know that you’re slow to pay patients with overdue balances are being contacted on a regular cadence getting them back in good standing. With Unique involved with Dental Slow Pay & Collections Support, you can trust this vital task is getting done in a timely, consistent manner. No longer will there be a need check-in with the team or send constant reminders as the management is built in as part of this systematic and automated process.
Ready to Start Collecting?
We’re ready to start collecting extra revenue whenever you are. Unique can free your staff from the time consuming and unwelcome task of contacting slow paying patients. Get started with a no-risk consultation with our team.
Dental Collections Support Features
All communication is stored and available anytime for your staff to review in the Unique Client portal.
HOW WE DO IT
Technology, Expertise & Systems
Our process combines technology with the simple, but effective philosophy of the Golden Rule – Treat others the way you would like to be treated.
Our team will contact patients at the prescribed times via phone, text, and email to alert them of their outstanding balance and how to resolve it.
A key component of the Unique process is automated dataflow, making the process “hands off” for your staff. The office works with our team to define the parameters and once a patient meets the defined criteria, the account would be referred to Unique with the necessary contact information via our HIPAA compliant process.
An example of standard parameters would be patients owing a balance of $25 or more for over 60 days without any pending insurance or pre-established payment plans.
We Know Dental Collections
Drawing from 20 years experience in collections, our team completes a series of four contacts over 45 days encouraging the patient to resolve their outstanding balance and to bring their account to good standing. Depending on the patient response and balance, contacts could include phone calls, text messages, emails, and letters. If no response to these courtesy notices and calls, offices can choose to have Unique move the account into a formal collection process including credit reporting.
Reporting & Results
All patients will be directed to the office to make the payment using your standard payment methods and options. As patients pay, Unique’s software will monitor the balance and cease contact when resolved.
As with all Unique products, transparency is a core component. Your office will have access to our portal showing all contacts plus reported recovery to make sure the work is being completed and there is a positive return on your investment.
Slow Pay & Collections Professionals
Unique Dental Scheduling is a cost effective service to compete with the larger competitors in your market. Our practices see a proven ROI with an average of $10 in new patient production value for every $1 invested in the service.