Office Overview
Fountain City Smiles, a leading dental practice in Knoxville, TN has been providing exceptional dental care to its community for years. Since 2017, they have partnered with Unique Dental Scheduling (UDS) to enhance their patient care by offering afterhours and rollover phone support. This collaboration has significantly improved the patient experience, streamlined appointment scheduling, and ensured continuity of care. Read on in our Case Study to find out how we solved their problems.
Challenge
Before partnering with UDS, Fountain City Smiles faced challenges with missed phone calls and after-hours patient care. Many patients work during the same hours the office is open, leading to delays in care when patients had to leave voice messages. This often resulted in lost opportunities to offer timely appointments and care.
Solution
To address these challenges, Fountain City Smiles engaged UDS for their afterhours and rollover phone support services. UDS’s ability to remotely access patient information, schedule appointments, and make notes in real-time provided a seamless experience for both patients and the dental office. This ensured that patient privacy was maintained while enhancing the overall patient experience.
Impact
Jan, the Office Manager at Fountain City Smiles, highlighted several key benefits of working with UDS:
- Improved Patient Access: Patients could easily schedule or reschedule appointments after hours, reducing stress and providing immediate reassurance and care.
- Emergency Handling: In emergencies, patients could have appointments scheduled for the next day, along with all necessary information such as insurance details.
- Continuity of care: UDS team members follow specific office guidelines, ensuring a consistent and high-quality care experience for patients.
“I strongly recommend working with UDS to create a win-win situation for your staff and patients. The experience they offer will enhance the level of care you provide for your patients.”
Jan, Office Manager, Fountain City Smiles
Positive Patient Feedback
Patients have responded positively to the enhanced flexibility and availability provided by UDS. They appreciate knowing that their dental office is accessible whenever they need care, fostering a sense of trust and reassurance.