The process of starting a dental answering service can perhaps seem like a daunting one. How will they know my practice’s procedures and how we answer the phone? How do they schedule appointments? What software does it work with?
Luckily, implementation with the experts at Unique is a simple, quick, and secure process.
Quick: Implementation in Under a Day
Getting a scheduling service up and running for your dental practice can be done in less than a day. The process is very straightforward, once an agreement is signed, you’ll get an email from our expert implementation team, that will contain a link to a 10-minute form that gives us all the information we need to start answering calls on behalf of your practice. We have honed the process throughout nearly a decade of experience to ask all the relevant questions that we’ll need to get your practice up and running with Unique.
After that, we just need access to your dental scheduling software, whether that’s in-office or cloud based. We work with all major dental scheduling software, so no matter what your practice is using, we can schedule patients for you. The efficiency of the process ensures minimal downtime, so your practice can continue focusing on what matters most: patient care.
Simple: Ready to Take Calls After Just Two Forms
After we get the data from your onboarding form, our implementation team makes the transition seamless. We take the information we get from the onboarding form and populate our proprietary software that our team members use to schedule patients. Things like how you want us to answer the phone, to accepted insurance and details about your location are all our customized Playbook software. These calls will be managed following the same guidelines and policies your staff uses so that patients will have the same experience they would if they were speaking directly with your office.
By integrating with your dental scheduling software, the service ensures that double-bookings or scheduling conflicts are avoided. You retain control, while the service handles the daily calls and appointments.
Secure: Safe Access to Your Scheduling System
Security is always a top priority in the dental field, and scheduling is no exception. The scheduling service will either access your dental software via credentials in the same way your staff does, or through a secure remote desktop connection. This remote desktop connects directly to a dedicated computer within your practice, ensuring all patient information stays within your secure network.
This approach maintains compliance with HIPAA regulations, safeguarding patient data while allowing your practice to outsource time-consuming scheduling tasks. By mirroring your internal processes, the service ensures a smooth and secure integration that protects your practice and its patients.
We pride ourselves on being the best combination of experience, personal attention, and ease-of-use dental scheduling service on the market. Our years of experience have honed the once-formidable implementation process into an easily conquerable task.